Argentic Labs AI Ethics Policy

Effective Date: 5 March, 2025
Last Updated: 5 March, 2025

1. Human, Societal, and Environmental Wellbeing

Argentic Labs, the developer of the Phamily app, is committed to ensuring that the Phamily app enhances human wellbeing, particularly for elderly individuals and their families. Our services are designed to reduce social isolation, support engagement, and provide peace of mind for loved ones. We continuously assess potential societal and environmental impacts to ensure our AI contributes positively to the broader community.

2. Human-Centred Values

Our services respect human rights, autonomy, and dignity. Phamily is designed to foster respectful and meaningful interactions, adapting to the needs of elderly users with patience and understanding. We embed inclusivity and accessibility in our development processes, ensuring that users with diverse abilities can engage comfortably with our software.

3. Fairness

We ensure that our AI systems operate without bias and are designed to be fair, equitable, and inclusive. Phamily applies rigorous testing to mitigate potential biases in speech recognition and response generation, ensuring that all users, regardless of linguistic, cultural, or cognitive differences, enjoy equitable support.

4. Privacy Protection and Security

Argentic Labs prioritises user privacy and data security. The Phamily app adheres to strict data protection protocols, ensuring that personal and sensitive information is securely stored in Australia and is only accessible to authorised users. As per our privacy policy, we comply with Australian privacy laws and implement encryption and secure authentication measures to prevent unauthorised access.

5. Reliability and Safety

Our AI technology is developed with robust safety measures to ensure it functions reliably in critical situations. Phamily includes emergency alert features and health-related reminders that operate with a high level of accuracy. We conduct regular testing and updates to maintain system integrity and reduce the risk of malfunction.

6. Transparency and Explainability

We are committed to ensuring that users understand how our AI operates. Phamily provides clear explanations of its features, how data is used, and how decisions (such as reminders and alerts) are made. Families and caregivers are provided with clear explanations of the AI’s functionality, empowering them to make informed decisions about its use.

7. Contestibility

Users have the right to question and seek redress regarding AI-driven decisions. If concerns arise about inaccurate responses, biased interactions, or inappropriate alerts, our support team is available to review and address these issues via support@argenticlabs.com. We offer ways for users to provide feedback and request modifications to their AI experience.

8. Accountability

Argentic Labs takes full responsibility for the software we develop. We have clear governance structures in place to oversee ethical compliance and continuous improvement. Our team regularly reviews AI interactions to ensure they align with ethical standards and user needs. In cases where AI-related risks emerge, we act promptly to resolve them and refine our systems.